At the end of year 2017 our yearly customer service was released.
With a response rate of 28% there was again a great deal of interest.
In total nine questions were asked about our company, the quality of our products as well as our service quality. Suggestions and criticisms were recorded as well. The survey´s participants was a colourful mixture of partly new, partly established customers.
We are very happy about the positiv result. Regarding quality, service and product prices we were rated good or very good.
Please find enclosed an excerpt of the evaluation:
We jumped into the work and started to evaluate our customers suggestions regarding our service quality. We are very happy to announce that we will widen our product range by standard bag sizes which will be available ex stock at short notice.
We expect to close the action within Q2 2018.
At this point we would like to warmly thank all customers for participating. Your feedback was of high value!
From now on we cooperate with Tandemploy. Tandemploy is the platform for job sharing and flexible work, which our company is now part of. Why? The reason is we believe in work, which suits different life situations. Work that is flexible now and not sometime in the near future.
We are going to occupy vacant positions with tandem partners in part time where possible. As a result, we offer employees a chance to do an attractive and responsible job even if they are in a phase of life in which they want to work less or more flexible.
If you are interested in further information, please have a look at our profile at www.tamdemploy.com
Visit us at FachPack 2016, the leading European trade fair covering the themes packaging, technology, processing and logistics from 27 - 29 September in Nuremberg and experience FachPack PLUS – with ground-breaking technologies, integrated solutions and tailor-made innovations for your specific packaging requirements.
This is where you will find us: Hall 7, Stand 239.
Curious? Be our guest. We will be happy to send you a free invitation.
Simply contact us! We are looking forward to meeting you in Nuremberg!
We enlarge our team!
To get and to stay in touch with our customers is of considerable importance for our company.
Of course, a strong team which supports our customers is part of that.
By July our team is supported by Jürgen Wetterich who is going to be your contact as field advisor. Besides info material and competitive offers he will also help you with a bread expertise in the field of flexible packaging.
With an experience of 20 years in the print, film and packaging industry Jürgen Wetterich is going to be your main contact person regarding the order processing.
We are looking forward to the constructice cooperation and also the next contact with you!
Gruber-Folien completed its recertification according to standard DIN EN ISO 9001:2008 successfully! Besides the well known product quality our company proved that our processes and our organizational structure are in accordance with the international standard and are continuously improved.
The recertification was performed by the German certifier DQS from 07 until 08 April 2016.
All organizational processes were inspected for process and quality steps.
In the résumé the certifier clearly affirmed the high quality standard and the absolute cleanliness in the plant.
Furthermore our flat hierarchy was highlighted positively as it allows a quick internal communication as well as a systematic further development of our company.
The current certificates are valid until 2018.