Our clients´impressions and opinions are of the utmost importance to the company and they are valuable driving factors for strategic as well as operating decisons.
In order to get a picture of customers´ requirements, surveys based on online questionnaires are conducted on a regular basis.
The annual customer survey concerning the last business year showed even better results compared to 2017.
Among other aspects the evaluated sectors were service, product quality, cost-effectiveness and complaint management.
The response rate of 26% was comparable to previous surveys. In total the company is rated "very good" or "good" in the vast majority of cases.
For the fifth time Gruber evaluated their customers´ opinions based on an online survey. The objective is to get practical suggestions in order to continuoulsy improve processes.
„ It is very relevant for us how our customers rate our performance and work. The positive evaluation confirms that we achieve our goal to be a reliable and competent partner to our customers with quick responses and solutions“ states Barbara Holz, CEO and head of customer support. „We are incredibly pleased with all the feedback made. It is really encouraging for us to move on in optimizing our customer support“.
On 27 September 2018 German fair “Fachpack“ closed its doors in Nurnberg. We are inspired by a lot of interesting conversations and happy about all your great feedback concerning our booth design and our products.
“This year the trade show was a huge success again”, CEO Barbara Holz noted.
“Each year we are looking forward to meeting long-term customers and suppliers. Furthermore we are thrilled of all new contacts and product stories we get to know within the three trade show days. Therefore we´d like to say thank you to all of our visitors who made the fair really exciting!” she summarized.
This year´s highlight was the announcement of our new webshop which will be released soon.
The webshop is going to enlarge our product range by convenient standard sizes and bag shapes.
In 2019 our company is going to join the leading trade show of the packaging industry again.
We are looking forward to your visit!
Flexibility is one key guiding principle of Gruber-Folien. Not only our customers but also our team members benefit from flexible structures and possibilities. Adaptable work time models are a must in today´s labor market especially when life situations change. We take changes into account and offer different work time models including job-sharing up to the management level.
The newspaper “Mittelbayerische Zeitung“ took notice of job sharing models and reported of our CEOs model in its issue of 29 August 2018. Elisabeth Gruber and Barbara Holz who both are mothers of toddlers told of their experiences. They are a good example for the so called “Generation Y“ which tries to manage family and a business career even in leadership positions.
The full article about our CEOs and the topic „Generation Y“ are available on http://stories.mittelbayerische.de/reportagen/wir-sind-jung-und-brauchen-das-glueck.
Receptions or meetings usually take place in boring, sticky meeting rooms. Quite different with Gruber-Folien. Our company welcomed the City´s mayor Markus Pannermayr in a bright, sunny atmosphere in the company´s garden full of fruit trees. During the appointment mayor Pannermayr and representatives of the Office for Economic Development gained a picture of current issues and medium-term objectives.
Mayor Pannermayr was very impressed of our delivery range starting from small series up to major contracts. Also, the company´s wide range of work time models which are offered for the employees were very well received. A job-sharing model is even proven to work out by the Companies CEOs Elisabeth Gruber and Barbara Holz.
“The growth engine further rotates“ CEO Elisabeth Gruber noted and addressed the topic of a possible site extension. Mainly production and logistic areas are planned to be enlarged. “By an enlargement processes are going to be optimized which is crucial as mainly the storage area is already bursting at the seams in light of annually produced 30 million bags “, Elisabeth Gruber mentioned. Mayor Pannermayr ensured full support and assistance concerning any expansion plans.
A final plant tour enabled the visitors to catch a glimpse at the bright and modern workspaces and to experience the process of producing flexible packaging on site.
Since 2013 Gruber-Folien has been certified according to DIN EN ISO 9001:2008. The implemented quality management system has been recertified by company DQS based on yearly audits since then – a confirmation of the high quality and service claims which are part of the corporate philosophy. These claims were approved at the end of March 2018 by the successful recertification according to the revised standard ISO 9001:2015.
Gruber-Folien performs especially good at requirements management, customer communications and process planning. Yet again the IT-based internal document, CAPA and qualification management system was recognised by DQS as outstanding.
Barbara Holz, CEO and quality manager of the company: “With our recertification we showed once more that quality, reliability and customer satisfaction have top priority within the company. I´m very happy about the positive audit result. It´s a great motivation to continue with our quality goals and their realisation“.
Current certificates can be downloaded on the website. To download the documents please click here.